Maintenance packages
Protect your investment
Here at STIEBEL ELTRON we dedicate ourselves to providing high quality heating systems and this is the same for our after sales service.
Customer satisfaction is our number one priority. To achieve this we have a range of service plans on offer, carried out by our professional & highly trained service engineers.
A service plan with STIEBEL ELTRON will ensure your investment in renewable energy technology is cared for correctly and optimised to reach its full potential.
Help is available both as an annual cover package or a one-off service.
For Repairs rather than rountine maintenance there a fixed price for an initial visit and an hourly rate for any further time required to affect the repair. Parts will be charged at cost (see one-off service and repairs below).
Advantages at a glance
- Better planning – thanks to no unforeseen repair costs
- Enjoy safety – thanks to comprehensive services
- Benefit from longevity - thanks to reliable operation and value retention
- Increase comfort – thanks to optimisation of settings
Request an visit today
Fill in our online form to request a call back to arrange your cover and/or a service visit.
This maintenance product can be used throughout the lifetime of the heat pump as a one-off service without a contract. Spare parts are charged as required.
- Choose for cascade and commercial systems
- Cleaning of heat exchanger and condensate tray
- Control of the operating status and all components
- Software update
- Review settings for efficient operation
| Product | Service cost (for routine annual maintenance) |
Repair costs (if unit is not currently working) |
|---|---|---|
Air & Brine-Water Heat Pumps |
€732.77inc VAT |
Inital diagnostic fee €470.11 inc VAT plus €140.66 inc VAT per hour for any return visit + the cost of any parts required |
Our Plus Package
Maintenance of the heat pump every year by our trained professionals. In the event of repairs, you benefit with complete cost coverage of material and labour.
- Cleaning of heat exchanger and condensate tray
- Control of the operating status and all components
- Software update
- Review settings for efficient operation
- FREE spare parts and labour
| Product | Cost per year |
|---|---|
| Air & Brine-Water Heat Pumps up to 15kW | €763.00 (inclusive of VAT) |
Our Protect Package
This service subscription can be purchased at any time. Your heat pump is automatically serviced by us every year with the following checks. Included is:
- Cleaning of heat exchanger and condensate tray
- Control of the operating status and all components
- Software Update
- Review settings for efficient operation
- 30% discount on spare parts
| Product | Cost per year |
|---|---|
Air & Brine-Water Heat Pumps up to 15kW |
€369.00 (inclusive of VAT |
