Help with device settings & device errors

Heat pump setting videos

A series of videos to help with programming, fault finding and re-setting your heat pump. Please note these videos are based on WPM 4 controllers but are also helpful if you have a WPM 3. For WPMii controllers see the videos in our FAQs section.

Setting the heating programme on your heat pump

Setting the timer programmes

Setting the room temperature on your heat pump controller

Set the room temperature

Switching between operating modes on your heat pump

Set the operating mode

Setting the hot water programme on your heat pump

Set the hot water programme

Setting the hot water temperature on your heat pump

Set the hot water temperature

Setting the cooling function on your heat pump

Activate cooling

View a list of error codes on your heat pump

Display error codes

Resetting your heat pump

Reset your heat pump

PDF instructions for heat pump resetting and emergency mode

Reset

Have you detected a fault? A reset may solve the problem. PDF instructions to dowload.

PDF of reset instructions?

Emergency mode

Has your heating or DHW heating stopped working? We can show you how to set your heat pump to emergency mode.

How do I enable emergency mode?
Heat pump maintenance videos

Check and clear your air source heat pump drain

Noisy heat pump or water overflowing the drain? - Watch this video for the simple steps to check and clear your condensate drain.

Watch drain clearing video

Check your heating circuit pressure

A regular check of your system pressure before the start of the heating season is a good idea. This video shows you how to access that information in systems where your heat pump controller is used for this purpose (some systems may have external gauges).

Watch pressure check video
Quick diagnosis tool

Enter details of any product from the STIEBEL ELTRON range to find quick solutions to problems.

Go to quick support online help tool